Exchanges & Returns
We strive for 100% customer satisfaction, always! If you’re unsatisfied with your Shea Woods Co. product, please contact our Customer Care team at firstname.lastname@example.org.
All returns must be processed within 60 days of receiving your order and require proof of purchase (e.g. your order number, order confirmation email, store receipt, etc).
If your order arrived damaged or if you're experiencing an issue with your product, please include photos and a detailed description in your email, and we'll get started on your exchange or replacement order ASAP.
Refunds are processed on unused, undamaged products only. Please return your items back to Shea Woods Co. in the original packaging and ensure that the shipment is carefully packed, as we're unable to process refunds on items that arrive broken.
Refunds are applied to returned product only and do not cover any original shipping fees. As a small, growing business, we are currently unable to pay for return shipping. Once submitted, refunds typically return to the original payment method within 3-10 business days.